Any person or organization that makes a Report (“Notifier”) has the duty to ensure that the report is unambiguous, correct, complete and well substantiated.

ComCanaria must be able to verify that Reports as part of an investigation regarding a criminal offence have originated from the designated Police Force, or an order of Court by designated courts.

For Reports other than those stated above should include at least the following information:

• Notifier’s name, address, telephone number, facsimile number (if any) and email address, and the address for service if the Notifier is not resident on the Canary Islands;


• sufficient information to enable ComCanaria to identify the unlawful content and its online location;


• a statement that the Notifier requires ComCanaria to remove/disable access to the content;


• a statement that the Notifier, in good faith, believes that the content is unlawful;


• a description of why the content is unlawful according to the notifier, or why it is in conflict with ComCanaria’s Terms of Services;

If the report regards an alleged infringement of an intellectual property right, like a copyright or trademark, a statement to prove that Notifier is the rightful owner or holder of these rights or that the he is entitled to act on behalf of the aforementioned party. In the event of the latter, the Notifier will have to provide the identity and contact details of the owner or holder of these rights;

• a statement that the information in the Report is accurate; and


• agreement that the Notifier agrees to submit to the jurisdiction of the Maspalomas courts.

All notices are to be sent via post:

Computer and Communication S.L Internet Solutions, Ave. Tirajana 37, 35100 San Bartolomé de Tirajana, GC

Or contact us online.

ComCanaria reserves the right not to entertain any Reports that does not satisfy the requirements or is incomplete.